FAQ
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Frequently Asked Questions
For immediate assistance please email ctrestman@gmail.com
We respond to all enquiries within 24–48 hours.
Orders
Simply click "Add to Cart" on any available artwork and proceed through checkout. All major credit cards, PayPal, Apple Pay, and Google Pay are accepted. If a piece is marked "Inquire," please use the contact form and Cindy will be in touch within 24–48 hours.
Yes — every original work is hand-painted by Cindy, completely unique, and will never be reproduced. When you collect an original, you own the only one in existence. Limited edition prints are clearly marked as such.
Yes — Shop Pay Installments is available at checkout for eligible orders, allowing you to split your purchase into interest-free payments. For larger commissions, please contact Cindy directly to discuss a custom payment plan.
All prices are listed in USD. Your card will be charged in USD and your bank will convert to your local currency at the current exchange rate. We accept all major international credit cards.
Shipping & Delivery
Yes — Cindy's Art ships to collectors worldwide. Free shipping is available on all original artwork orders. Shipping costs for prints and merchandise vary by destination and will be calculated at checkout.
Every original work is carefully packaged by Cindy personally. Canvases are wrapped in acid-free tissue, secured with protective foam corners, and boxed in double-walled cardboard. All shipments are fully insured for their purchase value.
Original artworks typically ship within 3–5 business days. Domestic (US) delivery takes 3–7 business days. International delivery takes 7–14 business days depending on destination and customs processing. You will receive a tracking number as soon as your order ships.
Please photograph the packaging and artwork immediately and contact us within 48 hours of delivery. All shipments are fully insured and we will arrange a replacement or full refund promptly. Please do not discard the original packaging as it may be needed for an insurance claim.
Authenticity & Provenance
Yes — every original work ships with a hand-signed certificate of authenticity from Cindy. The certificate includes the title, medium, dimensions, year of creation, and Cindy's signature. This document is your proof of ownership and provenance.
Yes — all original works are signed by Cindy on the front or back of the canvas. The signature location varies by piece and will be noted in the product description where applicable.
Returns & Exchanges
Original artworks may be returned within 14 days of delivery for a full refund, provided they are returned in their original condition and packaging. Return shipping costs are the responsibility of the buyer unless the work arrived damaged.
Yes — exchanges are possible within 14 days of delivery. Please contact us with your order details and the piece you'd like to exchange for. Subject to availability, we will do our best to accommodate your request.
Commissions
Yes — Cindy accepts a limited number of commissions each year. A commission is a deeply collaborative process: you share your vision, your space, your color preferences, and Cindy creates a completely original work made specifically for you. To enquire, please use the contact form.
Commission timelines vary depending on size and complexity. Typically, commissions are completed within 6–12 weeks from the deposit payment. Cindy will provide a specific timeline during the initial consultation.
Commission pricing depends on size, medium, and complexity. Prices start from $1,500 for smaller works. A 50% deposit is required to begin work, with the balance due upon completion. Please contact Cindy directly for a personalised quote.
Care & Display
Keep paintings away from direct sunlight, extreme humidity, and heat sources. To clean, gently dust with a soft dry brush — never use water or cleaning products directly on the surface. If the work requires professional cleaning, always consult a qualified conservator.
Framing is entirely personal preference. Many of Cindy's works are designed to be displayed unframed — the painted edges are finished and look beautiful on their own. If you choose to frame, we recommend a simple minimal frame that doesn't compete with the work.
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Cindy personally responds to all enquiries within 24–48 hours.
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